Terms and conditions

Service provider and website owner: Gextiona Interproducción, S.L.

Version 1.1 · Last updated: 22 October 2026

1. Provider identification (Legal Notice)

In compliance with the duty of information, the details of the service provider and website owner are identified:

• Company name: Gextiona Interproducción, S.L.
• Tax ID (NIF): B-87967592.
• Address: C/ Francisco Silvela 110, 2º — 28002 Madrid (Spain).
• Email: info@cromawards.com.
• Registry data: Volume 3820, sheet 60, entry 1, page M-659211.
• Brand and domain: the International cromAwards contest (hereinafter «cromAwards» or «the Contest») is organised under a brand owned by the Provider, through the website www.cromawards.com (hereinafter «the Site»).

Legal basis: Act 34/2002 (LSSI-CE), art. 10 (general information of information-society service providers).

2. Purpose and scope

These general terms and conditions (hereinafter «Terms») govern access to and use of the Site, the registration process and participation in the Contest, as well as the responsibilities of the Provider, the website and the participants.

The Site and the Contest are aimed at natural persons —artists and designers— participating individually or as a team. As consumers, the mandatory consumer-protection rules apply to them in whatever is most favourable.

The Contest rules form an integral part of these Terms. As regards the mechanics of the contest (participation requirements, categories, deadlines, jury, prizes), the rules shall prevail; these Terms govern use of the Site and the framework of responsibilities.

3. Acceptance of the Terms and registration

Access to and use of the Site implies express and unconditional acceptance of these Terms. If the user does not agree, they must refrain from using it.

Registration is carried out electronically by completing the form provided on the Site and accepting —via an unticked box— the rules, these Terms and the Privacy Policy. The Provider will confirm receipt of the registration by electronic means. The participant declares that the data provided is truthful and undertakes to keep it up to date.

Participation. Participation in the Contest is reserved for persons of legal age.

Participation in the Contest entails payment of an entry fee for each submitted work, with a progressive discount based on the number of works, according to the fees shown in the entry form and the rules. Payment is made electronically, through the gateway provided on the Site, before works can be uploaded.

Price and payment. The prices shown in the entry form are expressed in euros and include applicable taxes (VAT included). Payment is made electronically through the Site's payment gateway before works are uploaded. After payment, the participant will receive the corresponding receipt by electronic means.

Refunds and right of withdrawal. As this is registration for a contest whose performance begins upon acceptance of the entry, the participant expressly requests the immediate start of the service and acknowledges that, once the work has been uploaded and its processing has begun, the right of withdrawal lapses in accordance with Article 103 of the TRLGDCU. Consequently, the entry fee is non-refundable once the work has been uploaded, except in the event of a charging error attributable to the Provider or cancellation of the contest by the organisation, in which cases the amount paid will be refunded.

Legal basis: LSSI-CE, arts. 27 and 28 (electronic contracting); TRLGDCU (RDL 1/2007), art. 60 (price information including taxes) and arts. 102 and 103 (withdrawal and its exceptions).

4. Participant account and credentials

Where the Site requires creating an account to manage the entry:

• Each user is responsible for keeping their credentials confidential.
• Use of the account is personal and non-transferable.
• The user is responsible for all activity carried out under their account and undertakes to provide truthful information.
• They must notify the Provider without delay of any unauthorised use or security breach of which they become aware.

5. Acceptable use of the Site

The following is prohibited, by way of example and not limitation:

• Accessing the Site or other participants' data without authorisation, or circumventing its security controls.
• Reverse engineering, mass scraping or brute-force attacks on the Site.
• Uploading, transmitting or submitting unlawful, fraudulent content or content infringing third-party rights, as well as works that are not original and authored by the entrant.
• Impersonating third parties or providing false data.

Non-compliance may lead to exclusion from the Contest and to suspension or cancellation of the account, without prejudice to any applicable legal action.

6. Submitted works: ownership, warranties and dissemination licence

Ownership. Submitted works remain, at all times, the property and authorship of the entrant. Registration does not transfer ownership of the work.

Participant warranties. By submitting a work, the participant represents and warrants that it is an original creation of their authorship, conceived and created by them, whose contents do not infringe third-party rights. If the work incorporates third-party elements (works, photographs, images or fragments protected by intellectual property), they declare that they hold the necessary authorisations and licences, obtained directly from their legitimate holders. The participant is solely responsible for any claim arising from these circumstances.

Licence in favour of the Contest. Through registration, the participant authorises the Provider (cromAwards and Gextiona Interproducción, S.L.), free of charge, non-exclusively and worldwide, the rights of reproduction, dissemination, exhibition and public communication of the selected, finalist and award-winning works, through the channels the Contest deems appropriate (website, social media, press releases, catalogues and exhibitions of the Salon owned or subcontracted by cromAwards and Gextiona Interproducción, S.L.), exclusively for the promotional purpose of the Contest. This authorisation will remain for the time necessary for such promotion and for the historical record of the various editions.

Indemnity. The author assumes full responsibility for any claim the Provider may receive due to the exhibition or dissemination of the work, holding the Provider harmless.

Legal basis: Royal Legislative Decree 1/1996 (TRLPI): authorship, exploitation rights (reproduction, distribution, public communication) and licences.

7. Running of the Contest, jury and decision

The submission of works, categories and deadlines will be governed by the rules published on the Site. The list of selected and finalist artists and works will be published on the Site and, subsequently, the jury's decision and the list of award winners.

The jury's decision is final. The prize may be declared void if the quality of the works is not deemed sufficient, and may be resolved «ex aequo». Decisions will be communicated through the Site and, where appropriate, by email to the addresses provided at registration.

8. Personal data protection

The processing of personal data collected through the Site is governed by the Privacy Policy, which forms an integral part of these Terms.

9. Visibility to accredited galleries and collectors

With the Pro plan of My cromAwards, the artist may voluntarily activate their presence in the showcase that is visible only to galleries, curators and collectors accredited by the organisation. They may deactivate it at any time from their private area, with immediate effect.

Anonymous by default. Until the artist decides to reveal themselves, galleries see them as a “verified artist” with an internal reference, without their name, photograph, social media or contact details. Likewise, a gallery may remain anonymous to the artist. Each party decides, in each conversation, whether to reveal themselves; that decision is final for that conversation and the other party is notified.

The platform never shares email addresses or other direct contact details: all communication takes place through the internal messaging system, in private threads with email notifications. Either party may close a conversation permanently, and a symmetrical 7-day no-pestering rule applies.

cromAwards acts as a meeting point: it is not an agent or intermediary, does not take part in sales, takes no commission and does not guarantee contacts or results. Any agreement is made directly between the artist and the gallery or collector. The work and its rights remain entirely with the author. Galleries and collectors access the platform under free accreditation manually approved by the organisation and are bound by their own terms of use, which forbid reproducing or distributing the works outside the platform without the artist’s permission.

10. My cromAwards: artist account and portfolio

Account. Any adult may create a free artist account in My cromAwards, whether or not they enter the Competition. The account is activated when the email address is confirmed and is personal and non-transferable. Users may sign in with a link sent by email, with a password or with a passkey (Face ID, fingerprint or another device method), and are responsible for keeping their means of access safe. Accounts not confirmed within 7 days are deleted automatically. Users may delete their account at any time from “Security”; any paid Pro subscription is cancelled at that moment.

Plans. The Basic plan is free and does not expire: it includes the verified artist profile with its own code (CA-…) and QR code, the diplomas and credentials earned in the Competition and up to 5 of the artist’s own works. The Pro plan adds up to 30 own works, presence in the showcase for accredited galleries and collectors, messaging with them, optional appearance on the public “Works” page, visit statistics and the artist card for Apple Wallet and Google Wallet, which expires when Pro ends. The financial terms of Pro are set out in clause 11.

Prior review of content. To protect artists and visitors, the organisation reviews Basic plan profiles and every uploaded image (works and profile photographs), as well as every image that is replaced or readjusted, before publication. Until approved, that content is visible only to its author. cromAwards is an art platform and accepts nudity, sexuality, violence or the uncomfortable as artistic content. Content will not be published, and may be removed at any time, if it: (i) is unlawful; (ii) shows or suggests sexual content involving minors; (iii) incites hatred, violence against people or groups, or harassment; (iv) is not the user’s own work or infringes third-party rights, including the image rights of the people depicted; (v) is not an artwork, such as advertising or spam; or (vi) discloses third parties’ personal data. A correction may also be requested for an unreadable or badly cropped image. The decision is communicated by email with its reason, and the user may correct the content or request a new review by writing to webmaster@cromawards.com. Reviewing content does not mean the organisation assumes authorship of or responsibility for it, which lies with the person who publishes it.

Licence over portfolio works. The artist retains all rights in their works. By uploading them, they grant cromAwards a free, non-exclusive, worldwide licence limited to what is needed to provide the service: storing them, adapting them technically (thumbnails, formats, crops the artist indicates) and displaying them on their profile and in the other sections of the Site they have activated. The licence also covers sharing portfolio works on cromAwards’ social media and other channels (such as Instagram or Facebook) for promotional purposes, always crediting the artist as they sign on the “Works” page: if they sign with their code, they are presented as a verified artist, without their name; if they sign with their name and have linked their Instagram profile, they are tagged. The artist may withdraw this permission at any time from their profile in My cromAwards; from then on no new works of theirs will be posted, and those already posted will be removed on request to webmaster@cromawards.com. Any other use requires their permission. The licence ends when the work or the account is deleted, without prejudice to backups that are erased within the usual technical periods. The artist warrants that they are the author of the works or hold the necessary rights, and that they have the consent of any recognisable people appearing in them.

Profile photograph. It is optional and is shown only where the artist’s name already appears (their public profile, the Competition results, the “Works” page when they sign with their name and conversations in which they have revealed themselves). It is never shown to a gallery while the artist remains anonymous. On upload, the image metadata (where it was taken, device model) is removed.

No commission. cromAwards takes no commission on sales or commissions arising from the platform.

11. Pro subscription: price, renewal, cancellation and withdrawal

Price and payment. The Pro plan costs €9 per month or €90 per year, taxes included. Payment is made by card through Stripe, an authorised payment service provider; cromAwards neither knows nor stores full card details. An invoice is issued for each charge.

Automatic renewal. The subscription renews automatically at the end of each monthly or annual period, for the same amount, until the user cancels it. It can be cancelled at any time from the “Plans” section of My cromAwards; cancellation prevents the next renewal and Pro continues until the end of the period already paid. Except as provided for the right of withdrawal, periods already started are not refunded.

Gifted Pro months. Entering an edition of the Competition gives 3 months of Pro; being a finalist, 6 months; and winning, 12 months. If the user subscribes to Pro while gifted months remain, the first charge is made when the gifted period ends. Gifted months cannot be exchanged for money.

Coupons. Discount coupons apply under the conditions stated when issued (amount, duration, single use and expiry date) and cannot be combined unless expressly stated.

Non-payment and end of Pro. If a charge cannot be made, Pro continues for a 30-day grace period. After that period, or at the end of the paid period following a cancellation, the account moves to the Basic plan without anything being deleted: the profile stays published, the first 5 own works are shown and the rest are kept, hidden from the public, until Pro is resumed.

Price changes. Any price change will be notified by email at least 30 days in advance and will apply from the next renewal. Users may cancel beforehand if they do not agree.

Right of withdrawal. Users who are consumers may withdraw from the Pro subscription within 14 calendar days of subscribing, without giving any reason, by notifying webmaster@cromawards.com unequivocally; they may use, though it is not mandatory, the model form at the end of these Terms. On subscribing, the user expressly requests that the service begin immediately; therefore, if they withdraw, the amount paid will be refunded minus the portion corresponding to the time they have enjoyed Pro, within 14 days and by the same means of payment.

12. Availability and maintenance of the Site

The Provider will make reasonable efforts to keep the Site available, but does not guarantee uninterrupted or error-free availability. It may carry out maintenance, update or correction tasks, seeking to minimise the impact.

Works are uploaded through the Site, in the formats and sizes indicated in the rules. For technical issues when submitting entries, the participant may contact support at webmaster@cromawards.com.

13. Limitation of liability and force majeure

Except for wilful misconduct or gross negligence, and within the limits permitted by law, the Provider shall not be liable for indirect damages, loss of profit or loss of data attributable to the user or third parties.

In particular, and in accordance with the rules, the Contest organisation shall not be liable: (i) for plagiarism or the infringement of third-party intellectual or industrial property rights by the authors; (ii) for any offence to beliefs, political opinions or others arising from the publication of the works; nor (iii) for any damage or loss of the published material.

In no case is liability that cannot be excluded under the law —including that arising from wilful misconduct— excluded or limited, nor, with respect to consumers, that resulting from mandatory protection rules. Neither party shall be liable for breaches due to force majeure or fortuitous events beyond their reasonable control.

Legal basis: Civil Code, arts. 1101 et seq.; TRLGDCU (RDL 1/2007), limits to the exclusion of liability towards consumers.

14. Intellectual and industrial property of the Site and the brand

The source code, design, trademarks, «cromAwards» logos and Site documentation are the exclusive property of the Provider or its licensors and are protected by intellectual and industrial property law. Acceptance of these Terms does not transfer any ownership right, but a limited, non-exclusive, non-transferable and revocable licence to use, for the purposes of the Contest.

Award winners are granted the right to use the cromAwards logo, indicating the year and the recognition obtained, as provided in the rules.

15. Amendment of the Terms and the rules

The Provider may amend these Terms and the rules for legal, technical or organisational reasons, notifying it with reasonable notice through the Site. Continued use after their entry into force will imply acceptance, unless the law requires express acceptance.

16. Exclusion of participants, suspension and termination

The Provider may exclude from the Contest anyone who breaches the rules or these Terms, submits non-original works or works infringing third-party rights, provides false data or makes fraudulent use of the Site. It may also suspend or terminate access to the Site for security reasons, with prior notice where possible.

17. General provisions

• Partial nullity: if any clause is declared null, the rest will remain valid, replacing the null one with another valid one of equivalent effect.
• Entire agreement: these Terms, together with the rules and the Privacy Policy, constitute the complete agreement between the parties.
• Notices: communications will be made by electronic means to the addresses provided by the parties.
• Language: the Spanish version of these Terms shall prevail over any translation.

18. Applicable law, dispute resolution and jurisdiction

These Terms are governed by Spanish law.

As this is a relationship with consumers, the court of the consumer's domicile shall have jurisdiction, in accordance with the applicable mandatory rules. Express submission to a forum other than the one the law grants the consumer therefore does not apply.

It is noted that the European online dispute resolution platform (ODR) ceased operating on 20 July 2025, following the repeal of Regulation (EU) No 524/2013 by Regulation (EU) 2024/3228. Consumers may, where appropriate, turn to accredited alternative dispute resolution bodies.

Legal sources and references

• Act 34/2002 (LSSI-CE). Information-society services and electronic commerce (arts. 10, 27 and 28).
• Royal Decree of 24 July 1889, Civil Code. Obligations and contracts.
• Act 7/1998 (LCGC). General contracting conditions.
• Royal Legislative Decree 1/2007 (TRLGDCU). Consumer protection; unfair terms; liability and consumer forum.
• Royal Legislative Decree 1/1996 (TRLPI). Intellectual property: authorship, exploitation rights and licences.
• Act 1/2000 (LEC). Consumer jurisdiction (art. 52).
• Regulation (EU) 2024/3228. Removal of the European ODR platform; repeals Regulation (EU) 524/2013.
• GDPR (Regulation EU 2016/679) and LOPDGDD (Organic Act 3/2018). Data protection; reference to the Privacy Policy.

Mentoring (tutor reports)

Mentoring is an optional, personalised service, independent from taking part in the competition, in which a jury tutor prepares a detailed report on a specific work. Anyone may request it, whether or not they are an entrant.

• What it includes: a written report of at least 3 pages about the work and a limited number of clarification or follow-up questions about that report. The maximum number of questions is shown when requesting it; once reached, no more are accepted.
• Price and payment: the amount is shown before payment and is paid in advance through the payment gateway. As it is a personalised service rendered after payment, once the report has been delivered no refund applies.
• Tutor: the applicant may choose a specific tutor among those available or let cromAwards assign one at random. Availability and language depend on each tutor.
• Communication: all communication (delivery of the report and questions) takes place exclusively through the cromAwards platform. If the parties, on their own initiative, carry out the tutoring by email or outside the platform, cromAwards accepts no responsibility for its content or for the level of satisfaction of the artist.
• Nature of the service: the report reflects the professional opinion of the tutor for educational purposes; it does not guarantee any result, prize or assessment in the competition, from which it is entirely independent.
• Data: the images and data provided are used solely to deliver the mentoring, in accordance with the privacy policy.

Jury feedback. The jury's assessment comment is a voluntary, free service. During registration, the participant decides whether to receive it (enabled by default, can be unticked). This choice does not affect the scoring of the work or its eligibility for the prizes: it only determines whether the participant receives the comment.

Blind evaluation. The jury assesses each work without knowing the identity of its author. The pseudonym given at registration, if any, is the name made public; the real name and contact details are treated confidentially and used only to run the contest and communicate results.

Annex. Model withdrawal form (Pro subscription)

(Complete and return this form only if you wish to withdraw from the Pro subscription.)

To Gextiona Interproducción, S.L. (cromAwards), email: webmaster@cromawards.com:

I hereby give notice that I withdraw from my contract for the provision of the following service: My cromAwards Pro subscription.

• Subscribed on: ______________
• Name and artist code (CA-…): ______________
• Account email address: ______________
• Signature (only if this form is submitted on paper): ______________
• Date: ______________